Faith renewed :)

Several weeks ago my lovely camera, only six months old, was sent off to N*kon to be repaired after the battery cover split in two as I went to put the battery on charge.

now this isn't covered under guarantee as it is not a functioning part, but since I have been extremely possessive over it and kept it nicely in it's case I was a little put out that it should break like that on me without any reason...and so when the shop told me I was going to have to pay an extortionate amount of money to have it repaired, I felt it was worth writing to the manufacturer to see if they would listen to me ~ unlikely I thought, but tell the truth and see where it gets you.

I took it in to the shop so they could post the letter as requested.... the manager was quite disappointed when I said it wasn't a stroppy letter, it was just saying what had happened and telling it like it was.

He said he liked reading stroppy letters... but I couldn't see that that would get me anywhere fast....
There were lots of feelings I hadn't expected with the loss of my camera ~ it fits in it's case in my handbag, goes everywhere with me, had even replaced makeup - something had to go until I bought a new bag!
It was neat and useful and I liked it... so an enforced period without it has been hard - I was told it would take 6-8 weeks because it has to clear customs...that is after it is mended!

Anyhow, in with the post this weekend came a letter from them saying they have agreed to repair it asap, and get it back to me....free of charge... :)

Soon I will have it back, soon I can record memories again, soon there will be photos on my blog...not the best, but they are mine.

The people at N*kon listened, they read what I had said, and I hope, the feeling behind the words. I had never been in a stroppy mode, I was just sad...and disappointed.

I don't know how long it will be, but there is a faith renewed that even in big organisations there are people who will look at an individual situation and treat it as such.
That in itself is reassuring in a world where people are so reluctant to deviate from set rules and look at each scenario on it's own merits....

Now I just have to wait for it to get through customs on it's way home...
I also now have a lovely new bag that will fit both camera and make up in... and book, and diary, and money... and any other essential item a girl needs !